Internship

Internship programs at Sunshine Institute of Hotel Management (SIHM) aim to provide students with hands-on experience in various facets of hotel management, preparing them for future careers in the industry. The modules are designed to give interns a well-rounded understanding of the operations and challenges within a hotel environment.

Our Internship Program topics are:

Orientation and Introduction:

Overview of the hotel and its various departments.
Introduction to the organizational structure and key personnel.
Familiarization with the hotel’s mission, vision, and values.

Front Office Operations:

Training in reception and reservation procedures.
Guest check-in and check-out processes.
Handling inquiries and managing guest relations.

Housekeeping Management:

Understanding housekeeping procedures and standards.
Learning about room cleaning and maintenance.
Participating in inventory management for housekeeping supplies.

Food and Beverage Operations:

Exposure to restaurant and banquet operations.
Understanding food and beverage service standards.
Involvement in menu planning and event coordination.

Sales and Marketing:

Assisting in sales and marketing activities.
Understanding the process of attracting and retaining customers.
Participation in promotional events and campaigns.

Event Planning and Management:

Involvement in planning and executing events.
Coordination of meetings, conferences, and special functions.
Understanding the logistics of event management.

Revenue Management:

Exposure to revenue management strategies.
Understanding pricing and distribution channels.
Analyzing occupancy trends and making recommendations.

Customer Service and Guest Relations:

Training in delivering exceptional customer service.
Handling guest complaints and feedback.
Building and maintaining positive guest relations.

Communication and Interpersonal Skills:

Developing effective communication skills.
Teamwork and collaboration within the hotel environment.
Interacting with colleagues and guests professionally.

Leadership and Management Skills:

Exposure to managerial responsibilities.
Understanding leadership styles and qualities.
Observing and participating in decision-making processes.

Training and Development:

Participating in staff training programs.
Learning about employee development and performance management.
Understanding the importance of continuous learning in the hospitality industry.

Industry Trends and Innovations: