Courses Details Certificate Food Beverage Service

This certificate program is designed to prepare students for entry-level positions in housekeeping, front office, or related departments within the hotel industry. It provides a well-rounded understanding of the essential functions in maintaining a clean and organized hotel environment and ensuring smooth front office operations for guest satisfaction.

Course Objectives:

• To equip students with the skills and knowledge necessary for effective housekeeping and front office management in a hotel.
• To provide practical training in maintaining cleanliness, order, and guest satisfaction.
• To prepare students for entry-level positions in housekeeping, front office, or related roles.

Course Modules:

Introduction to Hotel Management:

• Overview of the hospitality industry
• Understanding the role of housekeeping and front office
• Interdepartmental communication and collaboration

Housekeeping Operations:

• Cleaning procedures for guest rooms and public areas
• Laundry operations
• Inventory management for housekeeping supplies
• Guest room setup and amenities

Front Office Operations:

• Reservation systems and procedures
• Guest registration and check-in/check-out processes
• Handling guest inquiries and complaints
• Front desk management and technology

Communication and Customer Service:

• Effective communication within the housekeeping and front office departments
• Customer service skills for guest interactions
• Dealing with guest complaints and feedback

Safety and Hygiene Standards:

• Adherence to safety and hygiene standards in housekeeping
• Security measures in the front office
• Emergency response procedures

Quality Assurance:

• Implementing and maintaining quality standards in housekeeping
• Monitoring and improving guest satisfaction
• Ensuring accuracy in front office transactions

Inventory and Resource Management:

• Inventory control in housekeeping and front office
• Managing resources efficiently
• Cost control measures
• Technology in Housekeeping and Front Office:
• Property management systems (PMS)
• Use of technology for room assignment, reservations, and guest services
• Front office and housekeeping software

Teamwork and Interpersonal Skills:

• Collaborative teamwork within the housekeeping and front office teams
• Interpersonal skills for effective guest interactions

Internship/Practical Training:

• Hands-on experience in housekeeping and front office operations
• Application of theoretical knowledge in real-world scenarios

Assessment:

• Practical assessments in housekeeping tasks and front office procedures
• Written exams and quizzes
• Customer service evaluations

X to XII Passed / Appeared from any Recognized Central or State Board.

1 Year