Basic Hotel & Catering Operation
This course aims to equip students with the fundamental knowledge and skills needed to manage hotel operations effectively. It covers key areas ranging from front office and housekeeping to financial management and guest satisfaction. The practical components, including internships, ensure that students gain valuable hands-on experience in a hotel setting.
Course Overview:
Introduction to the Hospitality Industry:
- Overview of the hospitality sector
- Historical development and industry trends
- Types of lodging establishment
Hotel Organization and Structure:
- Departments within a hotel and their functions
- Organizational hierarchy and roles
- Communication and coordination among departments
Front Office Operations:
- Reservation systems and procedures
- Guest registration and check-in/check-out processes
- Handling guest inquiries and complaints
- Front desk management and technology
Housekeeping Management:
- Cleaning and maintenance of guest rooms and public areas
- Laundry operations
- Inventory management for housekeeping supplies
Food and Beverage Operations:
- Introduction to hotel dining facilities
- Restaurant management and service
- Room service operations
- Banquet and catering services
Revenue Management:
- Pricing strategies for rooms and services
- Demand forecasting
- Maximizing revenue through effective management
Sales and Marketing in the Hotel Industry:
- Marketing strategies for hotels
- Online and offline promotional activities
- Sales techniques and customer relationship management
Financial Management in Hospitality:
- Budgeting and financial planning
- Cost control measures
- Financial statements and analysis
Technology in Hotel Operations:
- Property management systems (PMS)
- Reservation systems and online booking platforms
- Point of Sale (POS) systems
- Use of technology for guest services and experience enhancement
Quality Assurance and Guest Satisfaction:
- Implementing quality standards
- Monitoring and improving guest satisfaction
- Dealing with guest feedback and reviews
Human Resource Management:
- Recruitment and training of hotel staff
- Employee relations and motivation
- Staff scheduling and performance evaluation
Emergency and Crisis Management:
- Procedures for handling emergencies and crises
- Security measures in hotels
Internship/Practical Training:
- Hands-on experience in various hotel departments
- Application of theoretical knowledge in real-world scenarios
Assessment:
- Assignments, quizzes, and exams
- Case studies and projects
- Practical assessments during the internship
VII to XII Passed / Appeared from any Recognized Central or State Board.
10 Months