Diploma in Hotel Management
This diploma program is designed to prepare students for managerial positions within the hotel and hospitality industry. It offers a comprehensive curriculum that covers all key aspects of hotel management, combining theoretical knowledge with practical training to ensure graduates are well-equipped for the challenges of the industry.
Course Objectives:
- To provide students with a broad and in-depth understanding of hotel management.
- To develop practical skills in various hotel departments, including front office, housekeeping, food and beverage, and more.
- To prepare students for managerial roles in the hospitality industry.
Course Modules:
Introduction to Hospitality Industry:
- Overview of the hospitality sector
- Historical development and industry trends
- Types of lodging establishments
Hotel Organization and Structure:
- Organizational hierarchy and roles
- Interdepartmental communication and collaboration
- Legal and ethical considerations in hotel management
Front Office Operations:
- Reservation systems and techniques
- Check-in and check-out procedures
- Guest services and relations
Housekeeping Management:
- Cleaning procedures for guest rooms and public areas
- Laundry operations
- Inventory management for housekeeping supplies
Food and Beverage Management:
- Restaurant management and service
- Menu planning and design
- Kitchen operations and culinary arts
Sales and Marketing in the Hotel Industry:
- Marketing strategies for hotels
- Sales techniques and customer relationship management
- Collaborating with the front office for promotions
Financial Management in Hospitality:
- Budgeting and financial planning
- Revenue management and optimization
- Cost control measures
Human Resource Management:
- Recruitment and training of hotel staff
- Employee relations and motivation
- Staff scheduling and performance evaluation
Event Management:
- Planning and organizing events
- Conference and banquet management
- Specialized catering for events
Technology in Hotel Management:
- Property management systems (PMS)
- Online reservation platforms
- Use of technology for guest services and communication
Safety and Emergency Procedures:
- Safety and security measures in hotels
- Emergency response procedures
- Health and safety standards
Internship/Practical Training:
- Extended hands-on experience in various hotel departments
- Application of theoretical knowledge in real-world scenarios
Assessment:
- Practical assessments in hotel operations
- Written exams and quizzes
- Case studies, projects, and presentations
XII Passed / Appeared from any Recognized Central or State Board.
1 Year