Courses Details Diploma Hotel Management

This diploma program is designed to prepare students for managerial positions within the hotel and hospitality industry. It offers a comprehensive curriculum that covers all key aspects of hotel management, combining theoretical knowledge with practical training to ensure graduates are well-equipped for the challenges of the industry.

Course Objectives:

• To provide students with a broad and in-depth understanding of hotel management.
• To develop practical skills in various hotel departments, including front office, housekeeping, food and beverage, and more.
• To prepare students for managerial roles in the hospitality industry.

Course Modules:

Introduction to Hospitality Industry:

• Overview of the hospitality sector
• Historical development and industry trends
• Types of lodging establishments

Hotel Organization and Structure:

• Organizational hierarchy and roles
• Interdepartmental communication and collaboration
• Legal and ethical considerations in hotel management

Front Office Operations:

• Reservation systems and techniques
• Check-in and check-out procedures
• Guest services and relations

Housekeeping Management:

• Cleaning procedures for guest rooms and public areas
• Laundry operations
• Inventory management for housekeeping supplies

Food and Beverage Management:

• Restaurant management and service
• Menu planning and design
• Kitchen operations and culinary arts

Sales and Marketing in the Hotel Industry:

• Marketing strategies for hotels
• Sales techniques and customer relationship management
• Collaborating with the front office for promotions

Financial Management in Hospitality:

• Budgeting and financial planning
• Revenue management and optimization
• Cost control measures

Human Resource Management:

• Recruitment and training of hotel staff
• Employee relations and motivation
• Staff scheduling and performance evaluation

Event Management:

• Planning and organizing events
• Conference and banquet management
• Specialized catering for events

Technology in Hotel Management:

• Property management systems (PMS)
• Online reservation platforms
• Use of technology for guest services and communication

Safety and Emergency Procedures:

• Safety and security measures in hotels
• Emergency response procedures
• Health and safety standards

Internship/Practical Training:

• Extended hands-on experience in various hotel departments
• Application of theoretical knowledge in real-world scenarios

Assessment:

• Practical assessments in hotel operations
• Written exams and quizzes
• Case studies, projects, and presentations

XII Passed / Appeared from any Recognized Central or State Board.

1 Year