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Internship

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Internship

Internship Program at SIHM

At Sunshine Institute of Hotel Management (SIHM), our internship program is crafted to offer students immersive, hands-on experience across all key areas of hotel operations. It bridges classroom learning with real-world industry practice, ensuring students graduate with both competence and confidence.

Program Objectives:

  • Develop practical skills through direct industry exposure
  • Understand daily hotel operations and departmental functions
  • Cultivate leadership, teamwork, and customer service abilities
  • Prepare students for seamless transition into professional roles

Internship Modules

1. Orientation & Introduction

  • Overview of hotel departments and organizational structure
  • Meet key staff and understand mission, vision, and values

2. Front Office Operations

  • Guest check-in/out, reservations, and concierge services
  • Training in communication and guest relations

3. Housekeeping Management

  • Room cleaning standards, maintenance, and inspections
  • Inventory control and housekeeping logistics

4. Food & Beverage Operations

  • Restaurant and banquet service training
  • Exposure to menu planning and event coordination

5. Sales & Marketing

  • Participate in promotions, campaigns, and client interactions
  • Learn guest retention and market positioning techniques

6. Event Planning & Management

  • Assist in organizing corporate events and social functions
  • Gain insights into logistics and event execution

7. Revenue Management

  • Learn pricing strategies and occupancy analysis
  • Understand distribution channels and yield management

8. Customer Service & Guest Relations

  • Master complaint resolution and feedback handling
  • Build long-term guest engagement practices

9. Communication & Interpersonal Skills

  • Enhance professional communication
  • Practice collaboration in a real hotel setting

10. Leadership & Management Skills

  • Observe leadership in action and participate in supervision
  • Learn decision-making and staff coordination

11. Training & Development

  • Attend staff training programs
  • Understand performance evaluation and continuous learning

12. Industry Trends & Innovations

  • Explore global hospitality trends and tech integration
  • Stay updated on sustainability and guest experience innovations

Our internship program ensures that students don’t just learn hospitality—they live it. Through strong industry ties and structured modules, SIHM prepares future professionals to thrive in top-tier hospitality roles worldwide.